Refund and Cancellation Policy
Last updated: 6 September 2026
This policy explains how DatalytIQs Academy handles refund and cancellation requests relating to online courses, digital learning products, live or instructor-led training, corporate training and professional services purchased through or arranged with DatalytIQs Academy. It should be read together with any programme-specific or contractual terms provided before purchase.
1. General principle and statutory rights
Because many DatalytIQs Academy offerings provide immediate or time-sensitive access to digital content, learning environments, instructor resources or professional capacity, refund eligibility depends on the type of service purchased, whether access or delivery has begun, and the circumstances of the request. Nothing in this policy excludes, restricts or overrides any mandatory consumer right or remedy available under applicable Kenyan law.
2. Information before online purchase
Before completing an online purchase, customers should review the description, price, delivery or access arrangements and any programme-specific conditions presented at checkout or in the applicable offer. Where an online or remote agreement is subject to statutory disclosure, confirmation or cancellation requirements, those requirements prevail over any inconsistent provision of this general policy.
3. Self-paced online courses and digital learning products
A learner who purchases a self-paced online course may ordinarily request a refund within 7 days of purchase, provided that the learner has not substantially consumed the course, downloaded substantial restricted learning materials, completed an assessment, obtained a certificate, or otherwise received substantially all of the digital benefit purchased.
This 7-day operational policy does not remove any longer or additional cancellation right that may arise because mandatory information, an opportunity to accept or correct an online agreement, or a required copy or confirmation of an agreement was not properly provided under applicable law.
Where substantial access or consumption has already occurred and no mandatory statutory cancellation right applies, a refund may be declined or, where appropriate, adjusted to reflect the portion of the service already supplied.
4. Live classes, workshops and scheduled training
For an individual live class, workshop or scheduled training programme, cancellation requests received at least 7 calendar days before the scheduled start date may ordinarily be eligible for a refund or transfer to another available session. Requests made less than 7 days before the start date may instead be considered for rescheduling, substitution or account credit, depending on commitments already made to instructors, venues, technology or other programme resources.
Failure to attend a scheduled session without prior notice does not ordinarily create an entitlement to a refund, subject always to any mandatory statutory rights.
5. Corporate training, consultancy, research and customised services
Corporate training, consultancy, research, analytics and other customised professional engagements are governed primarily by the applicable proposal, quotation, contract, purchase order, engagement letter or other agreed terms. Deposits, mobilisation payments, completed milestones and costs already incurred may be non-refundable to the extent specified in the applicable engagement terms and permitted by law.
6. Courses or services cancelled by DatalytIQs Academy
If DatalytIQs Academy cancels a paid programme or service and cannot provide a reasonable alternative, affected customers will ordinarily be offered an appropriate reschedule, credit or refund for the undelivered portion. This does not apply where delivery is prevented or delayed by circumstances addressed under a separate contract or applicable force-majeure provision.
7. Duplicate or erroneous payments
If you believe you were charged more than once for the same transaction, or that a payment was processed in error, contact us promptly with the relevant order or transaction information. Verified duplicate payments will be corrected or refunded as appropriate.
8. Technical-access problems
Before requesting a refund because of inability to access purchased content, please report the problem so that we can investigate account, browser, payment-confirmation or platform issues. Where DatalytIQs Academy is unable to provide the purchased access within a reasonable period after a verified technical problem is reported, an appropriate remedy may include restored access, extended access, replacement delivery, credit or refund.
9. Refund method and processing
Approved refunds will normally be returned through the original payment method where technically and operationally possible. Processing times depend on the payment provider, bank or other financial intermediary and may extend beyond the date on which DatalytIQs Academy authorises the refund. Where a consumer validly exercises a statutory cancellation right, DatalytIQs Academy will comply with the applicable refund obligations.
10. Circumstances where discretionary refunds may be declined
Where no mandatory statutory cancellation or refund right applies, a discretionary refund may be declined where a learner has substantially consumed the purchased digital content; completed an assessment or obtained a certificate; breached applicable terms or misused the platform; failed to attend a scheduled programme without timely cancellation; or where a customised professional service or agreed milestone has already been delivered.
11. How to request a refund or cancellation
Send your request to admin@datalytiqsacademy.com. Include your full name, account email address, order or transaction reference where available, the course or service purchased, the purchase date and a concise explanation of the request. We may request additional information reasonably necessary to verify the transaction and assess the request.
12. Programme-specific and contractual terms
Where a written contract, proposal, quotation or programme-specific terms contain a refund or cancellation provision that differs from this general policy, the specific agreed terms will apply to that engagement only to the extent permitted by law. Mandatory consumer rights prevail over inconsistent contractual terms.